Processing Time Before Your Order is Sent 95% of retail orders are processed and sent within 2 - 3 days of payment.
Shipping information and expected delivery times are detailed Here.
Import Duty This depends on the laws of your country. We encourage our customers to contact their local postal service or customs bureau about possible import duties. Any import duties are the responsibility of our customer. Silver Eden cannot be held responsible for any import duties or taxes imposed by another country.
Quantities Available You can order whatever quantities you like apart from our Limited Edition pieces which are clearly marked with the quantities available.
Wholesale Discounts Our normal prices displayed are well below retail as you are dealing with us direct.
Additional wholesale discounts are removed automatically from your order total - You can view the complete price of your order, including shipping and discounts when you view your shopping cart.
We offer the following wholesale discounts off all pieces:
Discount Ranges $250 - $400 - 10% Discount
$400 - $500 - 15% Discount
$500 - $600 - 20% Discount
Over - $600 - 25% Discount
Important Note Discounts are automatically taken off when you check out, not when the pieces are added to your shopping cart.
Payment Methods You have 3 payment choices.
Whichever you choose, we like to let you know that WE NEVER see or receive any of your Credit Card information.
For your piece of mind we prefer to transfer you for payment to the larger US based institutions such as 2Checkout and Paypal whose business is ensuring your protection and the security of your credit card information.
All we ask you to fill in on our site is your name, address, telephone, email etc, so that we have all your shipping and contact details. These details are never given to anyone else.
One Paypal - They also accept Credit Cards, so you don't even have to have an account with them. Important - After payment on their site please click their "confirm button" to return to our site.
Two 2CheckOut,Inc. - Credit Card purchases. Their headquarters are in Columbus, Ohio, and they safely process millions of dollars of orders per year. Important - After payment on their site please click their "confirm button" to return to our site.
Three Send Details Only - Send your order details prior to payment. Simply click the Send Details Only button when you are checking out. We will then contact you to discuss your order requirements. You do not have to proceed with this order.
We understand that people can be a little unsure when dealing with companies on the internet, so we encourage you to do this if you prefer to get to know us a little first, or you want to discuss something before confirming your order.
Our Policy We reserve the right to cancel or accept a sale and this includes any prices incorrectly displayed due to an error.
Backordered Pieces We do regular stock updates, but in the event of an item being out of stock we will have to make a new one. As each piece is handmade it will take a little longer.
If you didn't want to wait we offer a refund for this piece.
After Payment You will receive an email within a few minutes detailing your order.
Your account will also have all the details of your order. If it is not listed here it usually means you have not pressed the confirm button from 2Checkout or Paypal to return to our site after payment. We have all your order details if this happens, so please don't worry - We will email them to you later.
Customer Comments Thanks for reading this far :) We Love what we do and try to take care of all our customers.
Please view some recent unsolicited customer comments Here. Chris
Silvereden
Please contact us by email at info@silvereden.com, by telephone, or in writing, and we will answer any questions you may have.
Silver Eden
200/13 Moo 5 Rimpark Place,
Tambon Muangaew,
Amphur Mae Rim,
Chiang Mai 50180,
Thailand
Tel/Fax + 66 (0)53 379311
THAISILVER/SILVEREDEN
